▲ +8 vs prev 3 mo +5 vs region
Highest CEM score this week · +1 / +0
Rated “Fair” · Chain average 86 · 30 most recent shops
▼ −12 vs prev 3 mo −16 vs region — only score down on both.
October 2026 ranks
November MTD pending
1 · CEM — This Week
Week of Nov 2–7, 2026 (Feedback Date, n = 517 surveys). Deltas are vs. previous 3 months and vs. region.
Read this first: Eight of ten scores are up vs. both benchmarks. Order Accuracy (95%) is up vs. the previous 3 months but flat vs. region (±0). Likelihood to Eat Again (67%) is the only score down on both — down 12 points vs. the previous 3 months and 16 vs. region — so it’s flagged above and in the grid.
2 · CEM History
Three snapshots for trend. The Nov 1–4 partial is only 35 surveys — treat it cautiously.
| Period | Surveys | OSAT | Taste | Fast Svc | Friendly | Clean | Place | Receive | Portion | Accuracy | Eat Again |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Nov 2–7, 2026 — complete week | 517 | 85% | 83% | 79% | 87% | 85% | 88% | 90% | 81% | 95% | 67% |
| Nov 1–4, 2026 — partial * | 35 | 80% | 80% | 81% | 86% | 81% | 86% | 91% | 83% | 93% | 60% |
| October 2026 — complete (≈260 comments) | ~542 | 80% | 78% | 75% | 81% | 79% | 86% | 81% | 65% | 95% | 84% |
* Nov 1–4 partial (n=35) is shown for context only. The Overview Dashboard publishes no numeric daily scores, so no by-day breakdown is shown here.
3 · Daypart vs Chain
Overall Satisfaction (% rating 5) by time of day, week Nov 2–8, 2026 — SMG Report Builder, Comparison vs Chain-Wide. No daypart was below chain.
Small-sample caveat: Breakfast (n=25) and Afternoon (n=24) are below 30 surveys and are shown gray in the source report — take those two with a grain of salt. Daypart counts total 134, well below the week’s 517 surveys in the Overview Dashboard; the comparison view uses a narrower cut, reason not established.
4 · Smart Shop — October 2026
Operations Hub · Index based on the 30 most recent shops. Chain average 86.
Index Score
Down from 90 in Nov 2025. Trend: Nov 90 → Dec 89 → Jan 90 → Feb 91 → Mar 91 → Apr 90 → May 90 → Jun 90 → Jul 89 → Aug 89 → Sep 88 → Oct 87.
Index trend — Nov 2025 to Oct 2026
| Month | Index | Change |
|---|
A slow, steady slide: peaked at 91 in Feb–Mar 2026, now 87 — the lowest in this 12-month window.
Top opportunities (points)
- Confirm order in its entirety2.3 pts
- Order taker uses guest’s name1.1 pts
- Clear verbal direction1.0 pt
- Meal delivery uses guest’s name0.8 pts
- Warm welcome0.7 pts
Recurring misses
Guest’s name not used · order not confirmed in its entirety · no warm welcome · no clear verbal direction · handheld menu not visible / offered in drive-thru · no payment receipt in drive-thru · no “positive impact with words” or Surprise and Delight · no Serving Proactively observed in dining room.
Reports contain no narrative shopper comments.
Shop 2401880 — Mon lunch
Calculated94 compliant / 9 non-compliant scored items. Percentage calculated from counts — the report shows no overall %.
Shop 2331279 — Thu lunch
Calculated85 compliant / 18 non-compliant. Combined October: 179 / 206 = 86.9% (calculated).
5 · What to Work On
Combined priorities from CEM + Smart Shop.
2nd Mile Service behaviors
Names, warm welcomes, clear verbal direction. Smart Shop 65 — the lowest category by far.
Supporting report: Smart Shop reports — Operations Hub ↗Confirm every order in its entirety
Top Smart Shop opportunity at 2.3 points — the single biggest lever in October.
Supporting report: Smart Shop reports — Operations Hub ↗Likelihood to Eat Again
The one CEM score down vs. both benchmarks: 67%, −12 vs. previous 3 months, −16 vs. region.
Supporting report: CEM Restaurant Report — Oct-2026 (CEM/TME Gallery) ↗Fast & Accurate Service
Only Smart Shop category rated “Needs Improvement” (85), despite its 23% weight.
Supporting report: Smart Shop reports — Operations Hub ↗6 · Drive-Thru Composite
Total drive-thru · All dayparts · FSU peers
November month to date
Drive Thru Comparison Analysis has data for Nov 1–11, 2026. November Composite ranks are pending in the Drive Thru Experience Report.
Drive Thru Comparison Analysis ↗| October 2026 | Rank | Composite score |
|---|---|---|
| Chain | #689 of 2,661 | 912.50 |
| Austin, TX market | #16 of 31 | 16.00 |
October drive-thru metrics
95% order accuracy · 75% fast service · 1,272 average daily transactions · 152 average peak-hour transactions
Monthly Performance
Restaurant Data Report — September 2026, the most recent RDR in the cfahome Report Galleries as of Nov 11, 2026. This tab refreshes on the 15th of each month; the RDR lags, so a pull on the 15th normally fetches the prior month’s report (September’s was published Oct 21, 2026).
| Talent | ||||
|---|---|---|---|---|
| 12 Month Turnover | 12 Month Retention | Avg Wage Rate | Labor Productivity | |
| 2024 | 91.27 | 52.32 | 17.76 | 88.32 |
| 2025 | — | — | 17.95 | 82.61 |
| P12 9/2026 | — | — | 17.82 | 88.98 |
| P12 FSU Avg | 79.62 | 57.17 | 18.45 | 87.33 |
| P12 Region Avg | 85.10 | 55.54 | 16.76 | 83.46 |
| 2026 Goals | |
|---|---|
| Measure | Goal · YTD |
| Overall Satisfaction | Goal 80% · YTD 79% |
| Profit Point Change | Goal 1.0 · YTD % Chg 33.2 |
| Sales Pct Change | Goal 6.0% · YTD % Chg 20.2% |
| Sales % Chg by Daypart (YTD) | Breakfast 31.4 · Lunch 17.2 · Afternoon 20.3 · Dinner 18.7 |
| Avg Daily Transaction Count | Goal 160 · YTD ADTC 1,600 · 2025 ADTC 1,490 |
| Primary Focus | Team Member Attraction (including Employer Brand) |
| Secondary Focus | Fast & Accurate Service |
| Quality - AHA | ||
|---|---|---|
| Quarter | % of days AHA Usage ≥ 90 | AHA % Hold Time < 20 min |
| Q4-2024 | 36 | 99 |
| Q1-2025 | 18 | 95 |
| Q2-2025 | 64 | 95 |
| Q3-2025 | 59 | 95 |
| Q4-2025 | 32 | 88 |
| Q1-2026 | 36 | 87 |
| Q2-2026 | 19 | 88 |
| Q3-2026 | 11 | 86 |
| P12 Restaurant Avg | 25 | 87 |
| P12 FSU Avg | — | — |
| FSU Top 20% | — | — |
| Quality - QIV | |
|---|---|
| Quarter | Overall Score |
| Q4-2024 | 96.8% |
| Q1-2025 | — |
| Q2-2025 | 97.0% |
| Q3-2025 | 91.0% |
| Q4-2025 | 98.2% |
| Q1-2026 | 97.7% |
| Q2-2026 | 97.2% |
| Q3-2026 | 98.0% |
| P12 Restaurant Avg | 97.8% |
| P12 FSU Avg | 96.3% |
| FSU Top 20% | — |
| Customer Experience | |||||
|---|---|---|---|---|---|
| Quarter | Overall Satisfaction | Taste of Food | Fast Service | Order Accuracy | Attentive & Courteous |
| Q1-2026 | 80 | 81 | 76 | 95 | 82 |
| Q2-2026 | 80 | 81 | 75 | 93 | 82 |
| Q3-2026 | 78 | 80 | 73 | 94 | 80 |
Values shown with no % sign, as in the report. Earlier quarters are blank in the source report.
Food cost — highlighted
FC % Sales is 27.25% YTD (Sep 2026) — better than the FSU average of 27.72% and the Region average of 28.56%. Positive food-cost gap is 0.31% of sales, vs. 0.98% FSU and 0.89% Region.
Supporting report: Target Food Cost — Oct. 31, 2026 (Management Gallery, published Nov 5, 2026) ↗The Restaurant Data Report prints no ranked opportunity list — these three are derived from what its numbers show.
Fast Service — lowest and falling
73 in Q3-2026, down from 76 in Q1-2026 and 75 in Q2-2026. It is also the Secondary Focus in the 2026 Goals.
Supporting report: CEM Restaurant Report — Oct-2026 (CEM/TME Gallery, published Nov 9, 2026) ↗Overall Satisfaction vs. goal
78 in Q3-2026 against the 80% goal; YTD 79% vs. the 80% goal.
Supporting report: CEM Restaurant Report — Oct-2026 (CEM/TME Gallery, published Nov 9, 2026) ↗AHA usage
Only 11% of days at AHA usage ≥ 90 in Q3-2026, down from 36% in Q1-2026 and 19% in Q2-2026.
Supporting report: AHA Visit Report (Management Gallery) ↗Target Food Cost — Oct. 31, 2026 (Management Gallery, published Nov 5, 2026) ↗
CEM Restaurant Report — Oct-2026 (CEM/TME Gallery, published Nov 9, 2026) ↗
Product Mix — Oct. 31, 2026 (Management Gallery, published Nov 6, 2026) ↗
Sales Forecast — Oct-2026 (Management Gallery, published Oct 26, 2026) ↗
Also in the galleries: Financial Gallery monthly reports for Oct. 31, 2026; QIV reports are quarterly — most recent Q3-2026 (published Sep 25, 2026).
Source: Restaurant Data Report September 2026, cfahome Report Galleries (published Oct 21, 2026) · Refreshed monthly on the 15th · Chick-fil-A, Inc. - For Internal Use Only. Open the Report Galleries (Management Gallery → Restaurant Data Report, Sep. 30, 2026) ↗
Instagram — Weekly Recap
Week of Nov 2–9, 2026 · Top 10 nationwide and top 10 in Austin, ranked by followers. This tab refreshes every Monday at 9am Central with the new weekly recap.
@cfabelterra — Belterra
2,094#2 in Austin by followers. No posts found Nov 2–9 — the last post was the Oct 30 Halloween reel (109 likes). Targets from the 7-day plan: beat Austin’s 27 likes/post, and 50–100+ likes per reel.
Nationwide — Top 10
| # | Account | Followers | Notes |
|---|---|---|---|
| 1 | @cfasprayberrylassiter | 13,142 | Marietta, GA · Top post: Nov 6 reel — 1,835 likes · Avg 468 likes/post |
| 2 | @cfaflaglerpark | 10,581 | Miami, FL · New at #2 |
| 3 | @cfashelton | 9,843 | Avg 366 likes/post · Top post: Nov 6 Certified Trainer post — 783 likes |
| 4 | @chickfila_redlands | 5,850 | — |
| 5 | @chickfilabeal | 5,374 | — |
| 6 | @chickfiladoral | 4,941 | — |
| 7 | @cfabloomingtoneast | 3,853 | — |
| 8 | @cfa113andnall | 3,455 | — |
| 9 | @chickfila_bucktown | 2,131 | — |
| 10 | @archerroadcfa | 1,588 | — |
Austin — Top 10
| # | Account | Followers | Notes |
|---|---|---|---|
| 1 | @cfamlk | 2,402 | — |
| 2 | @cfabelterra Belterra | 2,094 | No posts found Nov 2–9 · Last post: Oct 30 Halloween reel — 109 likes |
| 3 | @cfafourpoints | 1,669 | — |
| 4 | @cfabenwhite | 1,428 | — |
| 5 | @cfa6thandco | 1,305 | Flagged: dropped from ~2,500 on Nov 4 — verify next week |
| 6 | @cfaparmerdessau | 1,272 | — |
| 7 | @chickfilafm620n | 1,008 | — |
| 8 | @cfaeastonpark | 919 | — |
| 9 | @chickfila.greateraustin | 705 | Regional account · Avg 43 likes/post — Austin’s highest |
| 10 | @spmeadowscfa | 326 | — |
How this is ranked
Ranked by followers, using likes per post instead of impressions — impressions are not public for other stores. Rankings are among verified pages only, not a definitive census of every Chick-fil-A account.
What the recap says
Reels + people win. Sprayberry Lassiter averages 468 likes/post and Shelton 366 — the two highest averages in the nationwide list. In Austin, 7 of 12 accounts had no posts found in the window (that doesn’t prove they posted nothing), and the regional account @chickfila.greateraustin has Austin’s highest average at 43 likes/post.
Daily Operations Task List
Today’s calendar
· Central time
The agenda starts today. Sign in with your CFA Belterra Google account to see your events.
Leadership Core 4
Food Safety0/16 complete
| Task | Breakfast | Lunch | Midday | Dinner |
|---|---|---|---|---|
| Verify that required food safety checks and logs are complete. | ||||
| Confirm handwashing stations are stocked and observe handwashing and glove changes. | ||||
| Check that food is labeled, dated, and stored according to restaurant procedures. | ||||
| Confirm sanitation checks are complete and follow up on any corrective actions. |
Food Quality0/16 complete
| Task | Breakfast | Lunch | Midday | Dinner |
|---|---|---|---|---|
| Check a sample for appearance, build, portion, and freshness. | ||||
| Verify that the team follows product hold times and replaces expired product. | ||||
| Check packaging and presentation at the handoff station. | ||||
| Coach any quality misses and recheck the next sample. |
Guest Experience0/16 complete
| Task | Breakfast | Lunch | Midday | Dinner |
|---|---|---|---|---|
| Observe greetings, order-taking, and handoffs in the dining room and drive-thru. | ||||
| Spot-check orders for accuracy and requested condiments before handoff. | ||||
| Check in with guests and follow through on any unresolved concerns. | ||||
| Recognize a team member for delivering attentive or second-mile service. |
Store Appearance0/16 complete
| Task | Breakfast | Lunch | Midday | Dinner |
|---|---|---|---|---|
| Walk the parking lot, drive-thru, sidewalks, and entrance for litter and spills. | ||||
| Check dining room tables, floors, trash stations, and the beverage area. | ||||
| Inspect restrooms and replenish supplies as needed. | ||||
| Check counters, pickup shelves, and visible work areas for clutter. |
Restaurant Excellence0/9 complete
Food Safety0/3 complete
Customer Throughput0/3 complete
Production Throughput0/3 complete
Financial Return / Admin0/11 complete
Financial Return
Operations Admin
The shared checklist closes at 11:59 p.m. and resets at 5:00 a.m. Central.