▲ +8 vs prev 3 mo +5 vs region
Highest CEM score this week · +1 / +0
Rated “Fair” · Chain average 86 · 30 most recent shops
▼ −12 vs prev 3 mo −16 vs region — only score down on both.
1 · CEM — This Week
Week of Nov 2–7, 2026 (Feedback Date, n = 517 surveys). Deltas are vs. previous 3 months and vs. region.
Read this first: Eight of ten scores are up vs. both benchmarks. Order Accuracy (95%) is up vs. the previous 3 months but flat vs. region (±0). Likelihood to Eat Again (67%) is the only score down on both — down 12 points vs. the previous 3 months and 16 vs. region — so it’s flagged above and in the grid.
2 · CEM History
Three snapshots for trend. The Nov 1–4 partial is only 35 surveys — treat it cautiously.
| Period | Surveys | OSAT | Taste | Fast Svc | Friendly | Clean | Place | Receive | Portion | Accuracy | Eat Again |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Nov 2–7, 2026 — complete week | 517 | 85% | 83% | 79% | 87% | 85% | 88% | 90% | 81% | 95% | 67% |
| Nov 1–4, 2026 — partial * | 35 | 80% | 80% | 81% | 86% | 81% | 86% | 91% | 83% | 93% | 60% |
| October 2026 — complete (≈260 comments) | ~542 | 80% | 78% | 75% | 81% | 79% | 86% | 81% | 65% | 95% | 84% |
* Nov 1–4 partial (n=35) is shown for context only. The Overview Dashboard publishes no numeric daily scores, so no by-day breakdown is shown here.
3 · Daypart vs Chain
Overall Satisfaction (% rating 5) by time of day, week Nov 2–8, 2026 — SMG Report Builder, Comparison vs Chain-Wide. No daypart was below chain.
Small-sample caveat: Breakfast (n=25) and Afternoon (n=24) are below 30 surveys and are shown gray in the source report — take those two with a grain of salt. Daypart counts total 134, well below the week’s 517 surveys in the Overview Dashboard; the comparison view uses a narrower cut, reason not established.
4 · Smart Shop — October 2026
Operations Hub · Index based on the 30 most recent shops. Chain average 86.
Index Score
Down from 90 in Nov 2025. Trend: Nov 90 → Dec 89 → Jan 90 → Feb 91 → Mar 91 → Apr 90 → May 90 → Jun 90 → Jul 89 → Aug 89 → Sep 88 → Oct 87.
Index trend — Nov 2025 to Oct 2026
| Month | Index | Change |
|---|
A slow, steady slide: peaked at 91 in Feb–Mar 2026, now 87 — the lowest in this 12-month window.
Top opportunities (points)
- Confirm order in its entirety2.3 pts
- Order taker uses guest’s name1.1 pts
- Clear verbal direction1.0 pt
- Meal delivery uses guest’s name0.8 pts
- Warm welcome0.7 pts
Recurring misses
Guest’s name not used · order not confirmed in its entirety · no warm welcome · no clear verbal direction · handheld menu not visible / offered in drive-thru · no payment receipt in drive-thru · no “positive impact with words” or Surprise and Delight · no Serving Proactively observed in dining room.
Reports contain no narrative shopper comments.
Shop 2401880 — Mon lunch
Calculated94 compliant / 9 non-compliant scored items. Percentage calculated from counts — the report shows no overall %.
Shop 2331279 — Thu lunch
Calculated85 compliant / 18 non-compliant. Combined October: 179 / 206 = 86.9% (calculated).
5 · What to Work On
Combined priorities from CEM + Smart Shop.
2nd Mile Service behaviors
Names, warm welcomes, clear verbal direction. Smart Shop 65 — the lowest category by far.
Supporting report: Smart Shop reports — Operations Hub ↗Confirm every order in its entirety
Top Smart Shop opportunity at 2.3 points — the single biggest lever in October.
Supporting report: Smart Shop reports — Operations Hub ↗Likelihood to Eat Again
The one CEM score down vs. both benchmarks: 67%, −12 vs. previous 3 months, −16 vs. region.
Supporting report: CEM Restaurant Report — Oct-2026 (CEM/TME Gallery) ↗Fast & Accurate Service
Only Smart Shop category rated “Needs Improvement” (85), despite its 23% weight.
Supporting report: Smart Shop reports — Operations Hub ↗Monthly Performance
Restaurant Data Report — September 2026, the most recent RDR in the cfahome Report Galleries as of Nov 11, 2026. This tab refreshes on the 15th of each month; the RDR lags, so a pull on the 15th normally fetches the prior month’s report (September’s was published Oct 21, 2026).
| Talent | ||||
|---|---|---|---|---|
| 12 Month Turnover | 12 Month Retention | Avg Wage Rate | Labor Productivity | |
| 2024 | 91.27 | 52.32 | 17.76 | 88.32 |
| 2025 | — | — | 17.95 | 82.61 |
| P12 9/2026 | — | — | 17.82 | 88.98 |
| P12 FSU Avg | 79.62 | 57.17 | 18.45 | 87.33 |
| P12 Region Avg | 85.10 | 55.54 | 16.76 | 83.46 |
| 2026 Goals | |
|---|---|
| Measure | Goal · YTD |
| Overall Satisfaction | Goal 80% · YTD 79% |
| Profit Point Change | Goal 1.0 · YTD % Chg 33.2 |
| Sales Pct Change | Goal 6.0% · YTD % Chg 20.2% |
| Sales % Chg by Daypart (YTD) | Breakfast 31.4 · Lunch 17.2 · Afternoon 20.3 · Dinner 18.7 |
| Avg Daily Transaction Count | Goal 160 · YTD ADTC 1,600 · 2025 ADTC 1,490 |
| Primary Focus | Team Member Attraction (including Employer Brand) |
| Secondary Focus | Fast & Accurate Service |
| Quality - AHA | ||
|---|---|---|
| Quarter | % of days AHA Usage ≥ 90 | AHA % Hold Time < 20 min |
| Q4-2024 | 36 | 99 |
| Q1-2025 | 18 | 95 |
| Q2-2025 | 64 | 95 |
| Q3-2025 | 59 | 95 |
| Q4-2025 | 32 | 88 |
| Q1-2026 | 36 | 87 |
| Q2-2026 | 19 | 88 |
| Q3-2026 | 11 | 86 |
| P12 Restaurant Avg | 25 | 87 |
| P12 FSU Avg | — | — |
| FSU Top 20% | — | — |
| Quality - QIV | |
|---|---|
| Quarter | Overall Score |
| Q4-2024 | 96.8% |
| Q1-2025 | — |
| Q2-2025 | 97.0% |
| Q3-2025 | 91.0% |
| Q4-2025 | 98.2% |
| Q1-2026 | 97.7% |
| Q2-2026 | 97.2% |
| Q3-2026 | 98.0% |
| P12 Restaurant Avg | 97.8% |
| P12 FSU Avg | 96.3% |
| FSU Top 20% | — |
| Customer Experience | |||||
|---|---|---|---|---|---|
| Quarter | Overall Satisfaction | Taste of Food | Fast Service | Order Accuracy | Attentive & Courteous |
| Q1-2026 | 80 | 81 | 76 | 95 | 82 |
| Q2-2026 | 80 | 81 | 75 | 93 | 82 |
| Q3-2026 | 78 | 80 | 73 | 94 | 80 |
Values shown with no % sign, as in the report. Earlier quarters are blank in the source report.
Food cost — highlighted
FC % Sales is 27.25% YTD (Sep 2026) — better than the FSU average of 27.72% and the Region average of 28.56%. Positive food-cost gap is 0.31% of sales, vs. 0.98% FSU and 0.89% Region.
Supporting report: Target Food Cost — Oct. 31, 2026 (Management Gallery, published Nov 5, 2026) ↗The Restaurant Data Report prints no ranked opportunity list — these three are derived from what its numbers show.
Fast Service — lowest and falling
73 in Q3-2026, down from 76 in Q1-2026 and 75 in Q2-2026. It is also the Secondary Focus in the 2026 Goals.
Supporting report: CEM Restaurant Report — Oct-2026 (CEM/TME Gallery, published Nov 9, 2026) ↗Overall Satisfaction vs. goal
78 in Q3-2026 against the 80% goal; YTD 79% vs. the 80% goal.
Supporting report: CEM Restaurant Report — Oct-2026 (CEM/TME Gallery, published Nov 9, 2026) ↗AHA usage
Only 11% of days at AHA usage ≥ 90 in Q3-2026, down from 36% in Q1-2026 and 19% in Q2-2026.
Supporting report: AHA Visit Report (Management Gallery) ↗Target Food Cost — Oct. 31, 2026 (Management Gallery, published Nov 5, 2026) ↗
CEM Restaurant Report — Oct-2026 (CEM/TME Gallery, published Nov 9, 2026) ↗
Product Mix — Oct. 31, 2026 (Management Gallery, published Nov 6, 2026) ↗
Sales Forecast — Oct-2026 (Management Gallery, published Oct 26, 2026) ↗
Also in the galleries: Financial Gallery monthly reports for Oct. 31, 2026; QIV reports are quarterly — most recent Q3-2026 (published Sep 25, 2026).
Source: Restaurant Data Report September 2026, cfahome Report Galleries (published Oct 21, 2026) · Refreshed monthly on the 15th · Chick-fil-A, Inc. - For Internal Use Only. Open the Report Galleries (Management Gallery → Restaurant Data Report, Sep. 30, 2026) ↗
Instagram — Weekly Recap
Week of Nov 2–9, 2026 · Top 10 nationwide and top 10 in Austin, ranked by followers. This tab refreshes every Monday at 9am Central with the new weekly recap.
@cfabelterra — Belterra
2,094#2 in Austin by followers. No posts found Nov 2–9 — the last post was the Oct 30 Halloween reel (109 likes). Targets from the 7-day plan: beat Austin’s 27 likes/post, and 50–100+ likes per reel.
Nationwide — Top 10
| # | Account | Followers | Notes |
|---|---|---|---|
| 1 | @cfasprayberrylassiter | 13,142 | Marietta, GA · Top post: Nov 6 reel — 1,835 likes · Avg 468 likes/post |
| 2 | @cfaflaglerpark | 10,581 | Miami, FL · New at #2 |
| 3 | @cfashelton | 9,843 | Avg 366 likes/post · Top post: Nov 6 Certified Trainer post — 783 likes |
| 4 | @chickfila_redlands | 5,850 | — |
| 5 | @chickfilabeal | 5,374 | — |
| 6 | @chickfiladoral | 4,941 | — |
| 7 | @cfabloomingtoneast | 3,853 | — |
| 8 | @cfa113andnall | 3,455 | — |
| 9 | @chickfila_bucktown | 2,131 | — |
| 10 | @archerroadcfa | 1,588 | — |
Austin — Top 10
| # | Account | Followers | Notes |
|---|---|---|---|
| 1 | @cfamlk | 2,402 | — |
| 2 | @cfabelterra Belterra | 2,094 | No posts found Nov 2–9 · Last post: Oct 30 Halloween reel — 109 likes |
| 3 | @cfafourpoints | 1,669 | — |
| 4 | @cfabenwhite | 1,428 | — |
| 5 | @cfa6thandco | 1,305 | Flagged: dropped from ~2,500 on Nov 4 — verify next week |
| 6 | @cfaparmerdessau | 1,272 | — |
| 7 | @chickfilafm620n | 1,008 | — |
| 8 | @cfaeastonpark | 919 | — |
| 9 | @chickfila.greateraustin | 705 | Regional account · Avg 43 likes/post — Austin’s highest |
| 10 | @spmeadowscfa | 326 | — |
How this is ranked
Ranked by followers, using likes per post instead of impressions — impressions are not public for other stores. Rankings are among verified pages only, not a definitive census of every Chick-fil-A account.
What the recap says
Reels + people win. Sprayberry Lassiter averages 468 likes/post and Shelton 366 — the two highest averages in the nationwide list. In Austin, 7 of 12 accounts had no posts found in the window (that doesn’t prove they posted nothing), and the regional account @chickfila.greateraustin has Austin’s highest average at 43 likes/post.